Privacy Policy

Who We Are

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LiuHe Curio is operated by PANELWAY (CHINA) LTD., a Hong Kong registered company. Rokuka Co., Ltd. (六禾株式会社), Japan, provides curation, sourcing, Japan-based liaison, and support services where applicable.

For privacy-related questions or requests, please contact LiuHe Curio at info@liuhecurio.com.

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Information We May Collect

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We may collect information that you provide directly to us, as well as certain information collected automatically through your use of the website. This may include:

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Personal and Contact Information
Name, email address, telephone number, billing address, shipping address, and related contact details.

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Order and Transaction Information
Order details, purchased items, payment-related confirmation information, shipping information, delivery status, and customer service communications.

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Inquiry Information
Messages, product inquiries, requests for photographs, condition details, packing questions, and other communications submitted through the website or email.

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Website Usage Information
Device information, browser type, IP address, pages visited, referring pages, interaction data, cookies, and general website usage data.

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How We Use Information

We may use information to:

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Process orders and payments
To manage purchases, confirm orders, arrange shipping, and communicate about transactions.

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Respond to inquiries
To answer questions, provide additional photographs, condition details, packing information, or customer support.

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Improve the website
To understand website performance, user experience, product interest, and browsing behavior.

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Send updates
To send newsletter updates, newly added object announcements, collector’s notes, special releases, or marketing communications where you have subscribed or otherwise consented.

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Measure marketing activity
To understand website performance and measure the effectiveness of advertising, analytics, and marketing activities.

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Protect the website and business
To prevent fraud, misuse, unauthorized access, security issues, and unlawful activity.

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Cookies and Similar Technologies

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This website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve user experience, and measure marketing performance.

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You may be able to manage cookies through your browser settings or through available website consent tools where provided. Disabling cookies may affect certain website functions.

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Analytics and Advertising Tools

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We may use analytics and advertising tools to understand website performance, improve user experience, and measure the effectiveness of our marketing activities. These tools may collect or process information such as page views, clicks, device information, general location, referral source, and interaction data.

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Newsletter and Marketing Emails

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If you subscribe to our mailing list, we may send updates about newly added objects, selected highlights, collector’s notes, and special releases.

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You may unsubscribe by using the unsubscribe link in our emails or by contacting us.

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Sharing Information

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We may share information with trusted service providers who help us operate the website, process payments, fulfill orders, arrange shipping, provide analytics, support marketing, or communicate with customers.

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We do not sell personal information to unrelated third parties.

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Payment Information

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Payments may be processed through third-party payment providers. We do not necessarily store full payment card details on our own systems. Payment processing may be subject to the privacy policies and terms of the relevant payment provider.

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International Transfers

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Because we may serve customers internationally and use service providers in different countries or regions, information may be processed or stored outside your country or region. We aim to handle such information with reasonable care and appropriate safeguards where applicable.

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Data Retention

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We retain personal information for as long as reasonably necessary to provide services, manage orders, respond to inquiries, meet legal or accounting requirements, resolve disputes, prevent fraud, and operate the website.

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Security

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We aim to use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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Your Choices and Requests

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Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or other handling of your personal information. You may also request to unsubscribe from marketing communications.

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To make a privacy-related request, please contact us.

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Third-Party Links

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This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

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Updates to This Policy

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We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest effective date where applicable.

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Contact

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For privacy-related questions or requests, please contact LiuHe Curio through the Contact page or by email.