Returns & Refund Policy
Because many objects offered on this website are individual works with age, surface variation, material character, and collecting qualities, we encourage buyers to review photographs, descriptions, condition notes, attribution language, and shipping information carefully before purchase.
Additional photographs or condition clarification may be requested whenever possible.
Final Sale Policy
Sales are generally considered final unless otherwise expressly stated or approved in writing. Many objects are unique or individually selected works, and their value may depend on material character, surface variation, age presence, condition, collecting interest, and visual judgment.
Questions Before Purchase
Many objects are acquired at a distance. If you would like additional photographs, close-up views, condition clarification, dimensions, packing information, or shipping-related details before purchase, please contact us before placing an order.
We welcome careful questions and aim to provide practical information whenever possible.
Condition and Description
Objects may show age-related wear, patina, surface variation, firing irregularities, natural inclusions, small losses, restoration, repairs, textile wear, oxidation, marks from use, or other characteristics associated with material, age, handling, or display.
Such characteristics may be visible in photographs, described in the listing, or inherent to the nature of antiques, collected objects, and decorative works.
Change of Mind
Returns are generally not accepted for change of mind, differences in personal expectation, differences in color or scale caused by screen display, or natural age-related characteristics that were visible in photographs or described in the listing.
Incorrect Item or Exceptional Issue
If you believe you have received an incorrect item, or if there is an exceptional issue requiring review, please contact us promptly after delivery with your order details and photographs.
We will review the matter in good faith and respond according to the circumstances. Any return, refund, or adjustment must be approved in writing before an item is sent back.
Transit Damage
If an item appears to have been damaged in transit, please contact us promptly. Please provide photographs of the object, the outer packaging, inner packing materials, shipping label, and any visible damage.
Do not discard the packaging and do not return the item without written confirmation from us.
Approved Returns
If a return is approved in writing, the item must be returned in the same condition in which it was received, with all original packing materials, accessories, stands, documents, and related components where applicable.
Return shipping methods, insurance, costs, timing, and responsibility will be confirmed in writing before return shipment. Unauthorized returns may not be accepted.
Refunds
If a refund is approved, it will be processed according to the agreed terms and the original payment method where possible. Processing times may vary depending on payment provider, bank, currency, and other administrative factors.
Contact
Unless otherwise expressly stated in writing, the seller of record and contracting party for website transactions is PANELWAY (CHINA) LTD.
For return or refund questions, please contact us with your order number, object title, delivery date, and photographs where relevant. Unauthorized returns may not be accepted.